Hello, may I speak with__________, please. Hi_________, my name is_____________ and I am a professional weight loss consultant. I'm calling because you had requested help and information (online/newsp/flyer?), about our weight loss program. Is this a good time to talk? OK, great!
I have a couple of quick questions to ask you before I tell you about our program, is that ok? Great!
1) Are you really serious about losing weight? (Yes? Why?)
2)How much weight do you want to lose? That's no problem (name)__________!
3) What have you tried before to lose weight?
4) How did they work for you? (empathize)
5) Do you have any food allergies or health issues - are you on any medications at the present time?
(Tell your story, or someone else's - Make sure they can relate to at least one of these testimonials. Try to tell two separate stories. Of course, be upbeat, excited, passionate and try to develop some rapport and some common ground)
OK, (name)_______ you are going to absolutely love our program. We can help you lose the weight and teach you how to keep it off forever! Isn't that great?
(name)________If I could show you how you could not feel hungry, have lots of energy, eat at least five times daily, and still lose weight, finally keep it off, AND BURN INCHES LIKE CRAZY would you be interested? Great!
First of all (name)_________ our company, Herbalife Int'l, presenting our new Shapeworks division, is the leading manufacturer in the weight loss industry and has 24 years of experience in 59 countries around the world! Last year, we did $2 billion in business, helping over 40 million customers get healthy and stay healthy! (Also tell briefly about Michael O. Johnson, CEO; Dr. David Heber and Dr. Louis Ignarro).
All of our programs come with the following:
Free product video to explain more about our products.
Free samples of our energy tea and delicious protein bar
Free access to our website with tips and recipes - tape measure, very important, etc.
Frequent telephone consultations, because we care about your results, etc.
We have three programs to choose from:
The Quickstart Program contains our Basic Shapeworks products that will help you lose pounds and burn inches like crazy.
It gives you complete, balanced nutrition, while reducing your calories and building lean muscle at the same time.
(If you have the Lean Protein Estimator, tell them excitedly that you're going to calculate how much protein
and how many calories they need daily, and then do the calculation right then over the phone).
You get our Formula 1 Meal Replacement (give them flavors and get their choice), & Performance
Protein Powder (tell them benefits of PPP),
which replaces two meals per day. We also give you our Formula 2 multi-vitamins,
which will complete your daily nutrition needs.
It's so easy - you just make two shakes a day, and eat a sensible
dinner (help them with menus). You can mix shakes into juice, soymilk,
fat-free milk or water (give ideas). If you have a blender, also add crushed ice,
whip it up, and enjoy a big, filling, yummy meal. It tastes incredible...you'll love it!
The Advanced Program contains all of the above, plus a 30-piece Snack Pack, protein bars, soy nuts, mango/berry drink, soup and herbal concentrate, for great healthy protein snacking. Cost for the Adv. Prog. is about $4.10 daily, or $139.61 per month, for a 30-day supply. (Adv. Plus with 2 F1, 2 PPP, 1 F2 Vit & 30-pc. pk. = $202.61). This will help you lose weight faster than QS., (etc.)
The Ultimate Program contains all of the above, plus Garden 7 (describe) and Herbalifeline (describe benefits). This will help you lose weight the fastest way, etc. Cost for the Ult. Prog. is about $7.50 daily, or $235.31 for a 30-day supply. ( Ult. Plus with all above plus 2 F1, 2 PPP & 1 F2 Vit. is $298.31). (Get them excited, etc.).
Which program would you like...Quickstart, Advanced or Ultimate? (You may have to address their concerns, questions, or objections, so be prepared with answers). (After they say which program they want, or you help them select other Herbalife products and tell them the cost with tax, s&h,) Great! We accept Visa, Master Card, or check by phone...HOW WOULD YOU LIKE TO PAY FOR THAT? (THEN D O N O T S A Y A W O R D !!! Wait for their reply...if you talk you've just lost the sale.)
OK, Great! Go ahead and get your card/checkbook and I'll wait.
(Confirm their address and flavor AFTER PAYMENT). With this program, you'll have well-balanced expectations and you and I will become good friends, because I am committed to helping you achieve your weight-loss goals and working with you every step of the way! I'll give you the best follow-up possible. I'll call you on day one to get you off to the right start, by using the products correctly and please be sure to measure yourself all over, write it down, and in a week or so you'll measure yourself again and we'll celebrate the great results. (Then say goodbye, etc., and end the call)
NEW SHAPEWORKS RETAIL SCRIPT
RETAIL PHONE SCRIPT 1
SCREENING
SCRIPT:
Hello, may I speak to ____________please.
Hello ____________,
my name is _____________ and I’m calling in response to your email regarding
our weight loss programs.
I need to spend just a couple minutes to explain these programs to you. Okay?
Great!
I’m sure you’re very curious about our program’s, and I’m going to tell you all about the program’s but first I need to ask you some basic questions is that OK? Great!
1.)
How much weight do you want to lose?(Quick testimony works well here)
2.)
What have you tried before? (Determine why it’s hard for them to lose weight)
Did you ever get your money back on those programs that didn’t work?
3.)
Do you have any medical conditions and/or taking any prescriptions?
4.) Is there a reason you are trying to lose your
weight now?
5.) Do you eat 3 meals a day? (You will base cost on 3 meals a day replacing 2 so if they skip meals you need to compensate for the answer of question number 6)
6.) My last question is, are you serious about losing your weight ____________(name)?
The products are called Thermojetics Weight Management Program. The products set up the energy system of your body to burn fat more effectively so you’ll lose inches as well as pounds through good solid nutrition. You don’t have any inches you want to lose do you _______(name)?
We actually have three programs: fast, faster and fastest. They run $2, $3, or $4 a meal.
Our Ultimate program is the fastest program we have. It's the drop it off yesterday program. You're going to burn fat 24 hrs a day. You’re also going to have total appetite Control. You won’t even feel hungry on this program. And ____________(name) you’ll also lose inches like crazy!!! (Sound excited). And guess what _________(name) you can even cheat on this program too!! This program also helps your body tighten up your skin so it’s not flabby when you lose your weight. (This program is $4.00 a meal)
The Advanced program is a little bit slower program, you’re going to burn fat 24 hours a day, have total appetite control, but your inch loss will be slower compared to the Ultimate program and you can’t cheat on the Advanced program like you can on the Ultimate, but you’ll still lose weight and get good results. (This is $3.00 a meal)
The Quickstart program is slowest
program we have, you’ll burn fat ONLY 12 hours a day and there are no extras
and cheating is definitely out. But you’re still going to lose weight.
(This is a $2.00 a meal)
You’re going to lose weight no matter which one you choose, so it just depends how fast you want to lose the weight. Which program would you like to get started on today? We take MasterCard, Visa, or a check (“Great, grab your checkbook/credit card and lets get you started”).
STOP: Take the money before you do anything else!! Don’t say anything until they talk.
COVER
THIS ONLY IF THEY BUDGET LESS THAN $2.00 PER MEAL.
Starter Program - Thermojetics is the starter program and that’s $58.97 (Green, Beige, and Cell Activator) and that includes your tax, freight, and a video that will show you how our products work. It also includes an energy guide and some other samples of our products in case you are interested in losing a lot faster. Along with the video and the energy guide we also send information that will explain to you how you can make extra income either part-time or full-time from your home. So, the total cost for approximately one-month supply is only $58.97. How would you like to pay for that? Great, I would like to send you a sample of our fruit smoothie. What flavor do you like, chocolate, vanilla, wild berry, or tropical fruit? I’ll also send a sample of Thermo beverage.
COVER
THIS SECTION ONLY AFTER YOU’VE RECEIVED THE MONEY.
The first thing I want you to do when you receive your package is watch the program video I’m sending. If you watch it before you call us we will give you 10% off on your next order. Then call me immediately afterwards and I’ll explain how to get started.
I need you to commit to three things before sending you the products:
1) I need you to commit to taking at least 8 to 10 glasses of water a
day.
2) I need you to commit to weighing and measuring.
3) I need you to commit the follow-up calls we need to have with you
To make sure your getting the
results you want on the products.
Great! This is going to be the easiest thing you’ve ever done. I look forward to working with you and helping you achieve your goals.
Click here to go back to the previous page.
RETAIL PHONE SCRIPT
For Over the Phone Sales
Green or Gold Program
Hi!
My name is ________________, & I’m returning your call. You responded to
our
_________
about losing weight.
Is
this a good time for you to talk? (If they say no, MAKE
AN APPOINTMENT!)
You're
going to love our programs. They're
manufactured by the world's leading nutritional weight loss company, Herbalife
International. Have you heard of us before?
We have been in business for over 21 years! We actually sell products
in 51 countries and we've helped over 35 million people worldwide lose weight
and keep it off! The best part is that our
programs are 100% safe, natural, doctor recommended and come with a 30-day money
back guarantee.
So
________, I’d like to begin by asking you some questions so we can help
design a program that best fits your needs.
First
of all, __________, are you serious about losing weight? (I ask this
because I am committed to helping you achieve your weight loss goals, so I only
work with those people who are determined to lose weight and keep it off.)
How
much would you like to lose?
What
other programs have you tried?
How
did they work?
Do
you eat 3 meals per day?
What
meals do you skip?
When
do you snack?
What
do you usually have for the following: (you
should be calculating the cost of each meal as they go over what they eat.)
Breakfast?
Lunch?
Dinner?
Snacks and Beverages?
How
many 8 oz. glasses of water do you drink per day?
Do
you want to lose inches?
Are
you interested in high protein low carbohydrate choices?
*(If
yes, go to High Protein Script on page 2)
Okay,
that’s all the questions I have. Before
I get into our programs, let me tell you what happened to me on these products. Before I started on the products, I…………. (tell your story and one or 2 others).
Okay,
______, we have 3 different programs for you to choose from, and I’m going to
start with our fastest program because that includes all of our weight loss
products, and that way you'll know exactly what we have. When you get to the
end, you'll be able to pick the program that best fits your personal needs,
goals, and budget.
______,
the "Ultimate", our fastest program, has 10 products and it's what
we call the "take it off yesterday" program! You get all 4 Fat Burners
that burn stored body fat 24 hours
a day! We have the "Exercise in a bottle", the "Snooze &
lose" and the "Drink-n-shrink" - these products will totally eliminate your appetite and cravings,
increase your metabolism and energy level, and, the "drink-n-shrink"
counts as some of your water intake! You'll also get our Cellular Nutrition,
or what I call, "fast food for intelligent people"! This allows you
to reduce your calorie intake without sacrificing all the nutrients
that your body needs daily for good health and weight loss. You simply replace
2 meals a day with our high protein-energy supplement, and then you eat whatever
you want for your third meal. The first day you'll notice that you're eating
half of what you used to!
The
last 3 products target inch loss: these eliminate excess water weight and cellulite,
block fat from the food that you eat so it doesn't end up on your hips, waist
and stomach, and improve lean muscle tone so you look toned & lean while
you're losing weight. This will also avoid sagging skin that usually comes from
losing large amounts of weight quickly.
The
Ultimate Program is _______ (or about _______ per meal)
______,
our next program is the "Advanced Program" It has 7 products that
burn fat and control your appetite 24 hours a day. It also includes the Cellular
Nutrition, to replace 2 meals per day. It does not include the last 3 products
for inch loss and fat blocking.
The
Advanced Program is ________ (or about _______ per meal)
______,
our next program is the "Quick Start Program" It has 5 products that
burn fat and control your appetite 24 hours a day. It also includes the Cellular
Nutrition, to replace 2 meals per day. It doesn't include the last 3 products
for inch loss and fat blocking, the "drink & shrink" or the "snooze
& lose".
The
Quick Start Program is ________ (or about _______ per meal)
Which
program sounds the best for you?
SHUT
UP!
_______,
we have 3 different programs for you to choose from, let's start with our fastest
program because that includes all of our weight loss products and that way you'll
know exactly what we have. When you get to the end, you'll be able to pick the
program that best fits your personal needs, goals, and budget.
_______,
the "High Protein Ultimate", our fastest program, has 11 products
and will literally turn your body from a fat storer to an efficient fat burning
machine! It consists of a scientifically
advanced fat burner, a box of 7 Peach Mango Drinks, a box of 7 servings
of Cream of Chicken Soup and a box of 12 Chocolate Coconut Protein Bars. You'll
also receive the "drink-n-shrink" which counts as some of your water
intake!
In
addition, you'll also get our Cellular Nutrition, or what I call, "fast
food for intelligent people"! This allows you to reduce your calorie intake
without sacrificing all the nutrients
that your body needs daily for good health and weight loss. You simply replace
2 meals a day with our high protein-energy supplements, snack throughout the
day with one of our delicious bars, soups, or fruit flavored drink mixes, and
then you eat selected items from our "green" list for your third meal.
With our program _________, you'll be able to "EAT ALL DAY AND MELT AWAY"!
The
last 3 products target inch loss, these eliminate excess water weight and cellulite,
block fat from the food that you eat so it doesn't end up on your hips, waist
and stomach, and improves lean muscle tone so you look toned & lean while
you're losing weight.
The
HPLC Ultimate Program is _______ (or about _______ per meal)
_______,
our next program is the "Advanced Program" It has 8 products that
burn fat and control your appetite 24 hours a day. This program increases your
meal and snack options by providing you with a box of 7 Peach Mango Drinks and
a box of 7 servings of our Cream of Chicken Soup.
It also includes the Cellular Nutrition, to replace 2 meals per day.
It doesn't include the last 3 products for inch loss and fat blocking.
The
HPLC Advanced Program is ________ (or about _______ per meal)
_______,
our next program is the "Quick Start Program" It has 4 products that
burn fat and control your appetite 24 hours a day. You will receive 1 serving
of our Cream of Chicken Soup, a Peach Mango Drink and a Chocolate Coconut Protein
Bar along with the Cellular Nutrition, to replace 2 meals per day. It doesn't
include the last 3 products for inch loss and fat blocking.
The
HPLC Quick Start Program is ________ (or about _______ per meal)
Which
program sounds the best for you?
SHUT
UP!
POTENTIAL RESPONSES:
·
Wonderful,
which flavor of shake would you prefer Chocolate, Vanilla, Wild Berry or Tropical
Fruit?
·
How would
you like to pay for that, MC, Visa, Discover, AMEX or chex by phone?
·
Get payment
info and address
·
Now is there
anyone else you can think of that we can call and tell about this program you
are going to start, remember, you get $20 off your order? (If so, just start
at the beginning of this script and read it all over again to their friend)
·
SET APPOINTMENT
for the exact time when you will call them on the same day they receive their
program
·
__________,
I want to congratulate you again. You're going to love these products! Before
I let you go though, I want you to write down my name and number so, if you
have any questions between now and the time your products arrive or if you think
of anyone who might be interested in starting the products with you, you can
give me a call. My phone number here is _______________.
·
Great, thank
you very much. I'll talk to you on (day & time). Have a nice day!
(Usual question they’ll ask: Could you just
send me the free samples?)
No,
I don’t send out just the samples because everything we offer does have a 30-day
money back guarantee. But what I will do for you- is send you a free sample
along with your 1st order. Which program are you interested in getting
started with the Fast, Faster or Fastest? (If they are local and they aren’t
purchasing anything at this time, you can invite them over to pick up a free
sample and then see “One on One Presentation” Script.)
I’ve been with this company now for _____________, and it’s been my experience that when people say they’re going to think about it or call me back, they never do. You’ve taken three crucial steps already. One, you acknowledged the fact that you want to lose the weight, two you called my number, & three you’ve stated that you’re serious. Now all you have to do is decide what you’re worth. When I was first approached with this program I didn’t think twice because deep in my heart I knew that I was worth the money, even though I’d spent hundreds of dollars already, just trying to lose weight with all of those other programs. But now I go through each day feeling happy, and energetic, and full of life knowing that I’ll never be overweight again, and that’s because these products have changed my life. And they will do the same for you, so I encourage you now to take the last crucial step and get a program. I guarantee that this will be the last weight loss program you’ll ever need. If the last three programs I described are completely out of reach for your budget, then give me a basic idea of what you feel you can spend today, and I will work out a program that will at least get you started. You can even get started on our “Starter Program”, which is only ________(Price of Green & Beige), and you will feel and see immediate results within the first three days. These products are guaranteed, and they work. If you don’t take this last step today, you never will.
Hi,
__________
I'm so glad to hear that you're considering our
program to lose weight! These programs are so incredible, and with the
money back guarantee, we're hoping everyone will care enough about themselves
to try them.
I don't want to
keep you waiting, so I'm sending you this email overview of the program to help
you decide how you want to begin.
This program is called Thermojetics, is
Doctor-recommended, and guaranteed.
People have lost anywhere from 10 to 400 pounds on this program! I actually lost 15 pounds in my first 15 days, and now in the last
6 months I've lost a total of 60 pounds! Instead
of wearing a 2X, I'm wearing a size 14, and that's getting a little baggy!!
:) And the program works for everyone
who follows our simple instructions!
We have 3 starter programs that you can choose from, so that you can decide
how fast you want to lose those unwanted pounds and inches. It’s like do you want to walk, run
or fly?
WALK! Our Thermojetics program works on the metabolism. It increases your metabolism naturally, so
that you’re burning fat like crazy, and it also controls your appetite while
giving you lots of energy. That one
is $38.00, and is a 3 to 4 week supply.
RUN! Our second starter program is our Budget Program. This one works even better. With the Budget Program, you will still get
the Thermojetics that works on your metabolism, PLUS you get Formula 1 nutrition,
which provides all the protein for your body so that the weight you lose is
body fat, instead of muscle weight, which is so important for permanent weight
loss. That one is $68 to get started,
and also comes with a 3 to 4 week supply.
FLY! Our third starter program is our QuickStart Program. This one works the best. (This is the program I started with) With the QuickStart Program, you’ll still get
the Thermojetics that works on your metabolism, plus you also get our complete
Cellular Nutrition program that will feed your body all the nutrition that it
needs on a daily basis. You can use
this to replace 2 meals per day, which will help cut down on your grocery
bill. Then eat whatever you want
for your third meal. That one is $110
(about $2.00 per meal) to get started, and comes with a 3-4 week supply.
So which one would you like to get started
with? You can call me toll free at YOUR_PHONE_NUMBER to place your order,
or if you have some questions.
Best of all, let me tell you about our “new customer” promotions! When you receive your program, it will come
with some materials to review, and also a short video that you can watch which
will tell you even more about the products.
Whatever you order within 48 hours of receiving that video is 10%
off.
Second, we have a great customer
contact program. E-mail me or call
with your weights and measurements according to the schedule included with your
program, and you’ll earn $1.00 toward your next order for each contact. Also,
you’ll earn a $5-$10 credit for every friend you refer that tries one of our
programs, depending on the total of their order.
PLUS, I just want you to
know that after the first month, NONE of my customers need to pay retail for
their products. On your second order,
you’ll be eligible to qualify for a 25% discount, and on your third order, a
35% discount on all of your future purchases!!
So simply reply to
this email, or contact me toll free at 866-759-6889 to let me know whether you’re
ready to walk, run or fly, and we’ll get you started right
away!
To your success,
YOUR_SIGNATURE
Hello
Hans, please share this letter I designed with others because once I sent it
to ALL who never started on the weight loss, I immediately got 2 responses to
call them and gave me exact time to call. I learned people buy by benefits,
what is in it for them, not by ingredients of products. So, I pour the benefits
on them and I send it “high priority” and TWICE in a roll to everybody, so I
make sure it won’t get lost or unnoticed in other e-mails they receive.
Teresa.
**********************************************************************
What’s in it for
YOU? All YOU need!
Hello Friend,
You filled out the
following info to express your interest in losing weight, once you saw our ad
on the program to be personalized for your individual needs:
Since then I’ve been
unsuccessful trying to reach you via both phone and email.
The reason I am doing
it again is…numbers. Numbers ARE FACTS, in this case, viable facts. If over
21 years of this program working in 51 countries, over 35 million of people
lost weight and KEPT IT OFF, there is no question: IT WILL WORK FOR YOU.
By the way, we only
offer what we take ourselves, or we would not be doing it.
If somebody like
Jim lost 410 lbs, it is a life changing testimony.
All we need to do
is to set a telephone appointment, so I can help you get started.
Please confirm your
phone number and the best time to reach you. The time you filled out has not
worked so far and I couldn’t reach you.
While
responding to this e-mail, please use a “reply” option, not a new message.
I am looking forward
to a LEANER THINNER YOU!
Teresa.
Hans,
I
am the person who call yesterday. Our server had the problem.
I
enjoyed our talk and have changed my e-mail reply to leads.
I
am sending it to you if you would please tell me what you think. Feel free to
let other customers use it if they want.
Hi
(name of lead),
Congratulations! You have taken the 1st step in losing your weight for
the last time.
I
see by the info you submitted that you are serious about losing your weight.
With
our programs you can easily reach your goal weight. They are 100%
Natural, 100% Dr. Recommended and 100% Guaranteed or your money back!!!!
Integrated
into our programs are solutions to the four common obstacles
dieters face when they try to lose weight : loss of good nutrition as a
result of dieting; loss of energy; low metabolism resulting in slower weight
loss; and finally cravings for snacks.
You
do not have to exercise
with our programs. But common sense tells you that exercise is good for your
body.
Our
prices are almost always equal to most discount chain stores. Our quality control
of products are 100% Better!! How long have their
products been sitting on a shelf in the store and in a warehouse before
they get to a store?
For
information and prices on our products or programs or any questions
you might have please call my toll
free
number or send an e-mail.
We
are the Worlds Largest and Most Successful Nutritional
& Weight Management
Company
We
have been in this Business for 24 years,
with
over 44 Million Customers
Thank
You
Sandy