Also, definitely drink a lot of water and have a protein snack mid-morning and mid-afternoon
to keep your metabolism going for maximum weight loss and lean body mass.
The Advanced Program contains all of the above, plus a 30-piece Snack Pack, protein bars, soy nuts, mango/berry drink, soup and herbal concentrate, for great healthy protein snacking. Cost for the Adv. Prog. is about $4.10 daily, or $139.61 per month, for a 30-day supply. (Adv. Plus with 2 F1, 2 PPP, 1 F2 Vit & 30-pc. pk. = $202.61). This will help you lose weight faster than QS., (etc.)
The Ultimate Program contains all of the above, plus Garden 7 (describe) and Herbalifeline (describe benefits). This will help you lose weight the fastest way, etc. Cost for the Ult. Prog. is about $7.50 daily, or $235.31 for a 30-day supply. ( Ult. Plus with all above plus 2 F1, 2 PPP & 1 F2 Vit. is $298.31). (Get them excited, etc.).
Which program would you like...Quickstart, Advanced or Ultimate? (You may have to address their concerns, questions, or objections, so be prepared with answers). (After they say which program they want, or you help them select other Herbalife products and tell them the cost with tax, s&h,) Great! We accept Visa, Master Card, or check by phone...HOW WOULD YOU LIKE TO PAY FOR THAT? (THEN D O N O T S A Y A W O R D !!! Wait for their reply...if you talk you've just lost the sale.)
OK, Great! Go ahead and get your card/checkbook and I'll wait.
(Confirm their address and flavor AFTER PAYMENT). With this program, you'll have well-balanced expectations and you and I will become good friends, because I am committed to helping you achieve your weight-loss goals and working with you every step of the way! I'll give you the best follow-up possible. I'll call you on day one to get you off to the right start, by using the products correctly and please be sure to measure yourself all over, write it down, and in a week or so you'll measure yourself again and we'll celebrate the great results. (Then say goodbye, etc., and end the call)
RETAIL PHONE SCRIPT 1
SCREENING
SCRIPT:
Hello, may
I speak to ____________please.
Hello ____________,
my name is _____________ and I’m calling in response to your email regarding
our weight loss programs.
I need to spend just a couple minutes to explain these programs to you.
Okay? Great!
I’m sure
you’re very curious about our program’s, and I’m going to tell you all
about the program’s but first I need to ask you some basic questions
is that OK? Great!
1.)
How much weight do you want to lose?(Quick testimony works well here)
2.)
What have you tried before? (Determine why it’s hard for them to lose
weight) Did you ever get your money back on those programs that didn’t
work?
3.)
Do you have any medical conditions and/or taking any prescriptions?
4.) Is there a reason you are trying to lose your
weight now?
5.)
Do you eat
3 meals a day? (You will base
cost on 3 meals a day replacing 2 so if they skip meals you need to
compensate for the answer of question number 6)
6.)
My last question
is, are you serious about losing your weight ____________(name)?
The products
are called Thermojetics Weight Management Program. The products set
up the energy system of your body to burn fat more effectively so you’ll
lose inches as well as pounds through good solid nutrition. You don’t
have any inches you want to lose do you _______(name)?
We actually
have three programs: fast, faster and fastest. They run $2, $3, or $4
a meal.
Our Ultimate program is the fastest program
we have. It's the drop it off
yesterday program. You're going
to burn fat 24 hrs a day. You’re also going to have total appetite
Control. You won’t even feel hungry on this program. And ____________(name)
you’ll also lose inches like crazy!!! (Sound excited). And guess what
_________(name) you can even cheat on this program too!! This program
also helps your body tighten up your skin so it’s not flabby when you
lose your weight. (This program is $4.00 a meal)
The Advanced program is a little
bit slower program, you’re going to burn fat 24 hours a day, have total
appetite control, but your inch loss will be slower compared to the
Ultimate program and you can’t cheat on the Advanced program like you
can on the Ultimate, but you’ll still lose weight and get good results.
(This is $3.00 a meal)
The Quickstart program is slowest
program we have, you’ll burn fat ONLY 12 hours a day and there are no
extras and cheating is definitely out. But you’re still going
to lose weight. (This is a $2.00 a meal)
You’re going
to lose weight no matter which one you choose, so it just depends how
fast you want to lose the weight. Which program would you like to get
started on today? We take MasterCard, Visa, or a check (“Great, grab
your checkbook/credit card and lets get you started”).
STOP:
Take the money before you do anything else!! Don’t say anything until
they talk.
COVER
THIS ONLY IF THEY BUDGET LESS THAN $2.00 PER MEAL.
Starter Program
- Thermojetics is the starter program and that’s $58.97 (Green, Beige,
and Cell Activator) and that includes your tax, freight, and a video
that will show you how our products work. It also includes an energy
guide and some other samples of our products in case you are interested
in losing a lot faster. Along with the video and the energy guide we
also send information that will explain to you how you can make extra
income either part-time or full-time from your home. So, the total cost
for approximately one-month supply is only $58.97. How would you like
to pay for that? Great, I would like to send you a sample of our fruit
smoothie. What flavor do you like, chocolate, vanilla, wild berry, or
tropical fruit? I’ll also send a sample of Thermo beverage.
COVER
THIS SECTION ONLY AFTER YOU’VE RECEIVED THE MONEY.
The first
thing I want you to do when you receive your package is watch the program
video I’m sending. If you watch it before you call us we will give you
10% off on your next order. Then call me immediately afterwards and
I’ll explain how to get started.
I
need you to commit to three things before sending you the products:
1) I need you to commit to taking at least 8 to 10 glasses of water a
day.
2) I need you to commit to weighing and measuring.
3) I need you to commit the follow-up calls we need to have with you
To make sure your getting the
results you want on the products.
Great! This
is going to be the easiest thing you’ve ever done. I look forward to
working with you and helping you achieve your goals.
Click here
to go back to the previous page.
RETAIL PHONE SCRIPT 2
For Over the Phone Sales
Green or Gold Program
Hi!
My name is ________________, & I’m returning your call. You responded
to our
_________
about losing weight.
Is
this a good time for you to talk? (If they say no, MAKE
AN APPOINTMENT!)
You're
going to love our programs. They're
manufactured by the world's leading nutritional weight loss company,
Herbalife International. Have you heard of us before?
We have been in business for over 21 years! We actually sell
products in 51 countries and we've helped over 35 million people worldwide
lose weight and keep it off! The best part is that
our programs are 100% safe, natural, doctor recommended and come
with a 30-day money back guarantee.
So
________, I’d like to begin by asking you some questions so we
can help design a program that best fits your needs.
First
of all, __________, are you serious about losing weight? (I
ask this because I am committed to helping you achieve your weight loss
goals, so I only work with those people who are determined to lose weight
and keep it off.)
How
much would you like to lose?
What
other programs have you tried?
How
did they work?
Do
you eat 3 meals per day?
What
meals do you skip?
When
do you snack?
What
do you usually have for the following: (you
should be calculating the cost of each meal as they go over what they
eat.)
Breakfast?
Lunch?
Dinner?
Snacks and Beverages?
How
many 8 oz. glasses of water do you drink per day?
Do
you want to lose inches?
Are
you interested in high protein low carbohydrate choices?
*(If
yes, go to High Protein Script on page 2)
Okay,
that’s all the questions I have. Before
I get into our programs, let me tell you what happened to me on these
products. Before I started on the products, I…………. (tell your story and one or 2 others).
Green
Program Script
Okay,
______, we have 3 different programs for you to choose from, and I’m
going to start with our fastest program because that includes all of
our weight loss products, and that way you'll know exactly what we have.
When you get to the end, you'll be able to pick the program that best
fits your personal needs, goals, and budget.
______,
the "Ultimate", our fastest program, has 10 products and it's
what we call the "take it off yesterday" program! You get
all 4 Fat Burners that burn stored
body fat 24 hours a day! We have the "Exercise in a bottle",
the "Snooze & lose" and the "Drink-n-shrink"
- these products will totally eliminate your appetite and cravings,
increase your metabolism and energy level, and, the "drink-n-shrink"
counts as some of your water intake! You'll also get our Cellular Nutrition,
or what I call, "fast food for intelligent people"! This allows
you to reduce your calorie intake without sacrificing all the nutrients
that your body needs daily for good health and weight loss. You simply
replace 2 meals a day with our high protein-energy supplement, and then
you eat whatever you want for your third meal. The first day you'll
notice that you're eating half of what you used to!
The
last 3 products target inch loss: these eliminate excess water weight
and cellulite, block fat from the food that you eat so it doesn't end
up on your hips, waist and stomach, and improve lean muscle tone so
you look toned & lean while you're losing weight. This will also
avoid sagging skin that usually comes from losing large amounts of weight
quickly.
The
Ultimate Program is _______ (or about _______ per meal)
______,
our next program is the "Advanced Program" It has 7 products
that burn fat and control your appetite 24 hours a day. It also includes
the Cellular Nutrition, to replace 2 meals per day. It does not include
the last 3 products for inch loss and fat blocking.
The
Advanced Program is ________ (or about _______ per meal)
______,
our next program is the "Quick Start Program" It has 5 products
that burn fat and control your appetite 24 hours a day. It also includes
the Cellular Nutrition, to replace 2 meals per day. It doesn't include
the last 3 products for inch loss and fat blocking, the "drink
& shrink" or the "snooze & lose".
The
Quick Start Program is ________ (or about _______ per meal)
Which
program sounds the best for you?
SHUT
UP!
*High-Protein,
Low-Carb (or Gold) Script
_______,
we have 3 different programs for you to choose from, let's start with
our fastest program because that includes all of our weight loss products
and that way you'll know exactly what we have. When you get to the end,
you'll be able to pick the program that best fits your personal needs,
goals, and budget.
_______,
the "High Protein Ultimate", our fastest program, has 11 products
and will literally turn your body from a fat storer to an efficient
fat burning machine! It consists of a scientifically
advanced fat burner, a box of 7 Peach Mango Drinks, a box of 7 servings
of Cream of Chicken Soup and a box of 12 Chocolate Coconut Protein Bars.
You'll also receive the "drink-n-shrink" which counts as some
of your water intake!
In
addition, you'll also get our Cellular Nutrition, or what I call, "fast
food for intelligent people"! This allows you to reduce your calorie
intake without sacrificing all the nutrients
that your body needs daily for good health and weight loss. You simply
replace 2 meals a day with our high protein-energy supplements, snack
throughout the day with one of our delicious bars, soups, or fruit flavored
drink mixes, and then you eat selected items from our "green"
list for your third meal. With our program _________, you'll be able
to "EAT ALL DAY AND MELT AWAY"!
The
last 3 products target inch loss, these eliminate excess water weight
and cellulite, block fat from the food that you eat so it doesn't end
up on your hips, waist and stomach, and improves lean muscle tone so
you look toned & lean while you're losing weight.
The
HPLC Ultimate Program is _______ (or about _______ per meal)
_______,
our next program is the "Advanced Program" It has 8 products
that burn fat and control your appetite 24 hours a day. This program
increases your meal and snack options by providing you with a box of
7 Peach Mango Drinks and a box of 7 servings of our Cream of Chicken
Soup. It also includes the Cellular
Nutrition, to replace 2 meals per day. It doesn't include the last 3
products for inch loss and fat blocking.
The
HPLC Advanced Program is ________ (or about _______ per meal)
_______,
our next program is the "Quick Start Program" It has 4 products
that burn fat and control your appetite 24 hours a day. You will receive
1 serving of our Cream of Chicken Soup, a Peach Mango Drink and a Chocolate
Coconut Protein Bar along with the Cellular Nutrition, to replace 2
meals per day. It doesn't include the last 3 products for inch loss
and fat blocking.
The
HPLC Quick Start Program is ________ (or about _______ per meal)
Which
program sounds the best for you?
SHUT
UP!
POTENTIAL RESPONSES:
The _________ Program sounds
best
·
Wonderful,
which flavor of shake would you prefer Chocolate, Vanilla, Wild Berry
or Tropical Fruit?
·
How
would you like to pay for that, MC, Visa, Discover, AMEX or chex by
phone?
·
Get
payment info and address
·
Now
is there anyone else you can think of that we can call and tell about
this program you are going to start, remember, you get $20 off your
order? (If so, just start at the beginning of this script and read it
all over again to their friend)
·
SET
APPOINTMENT for the exact time when you will call them on the same day
they receive their program
·
__________,
I want to congratulate you again. You're going to love these products!
Before I let you go though, I want you to write down my name and number
so, if you have any questions between now and the time your products
arrive or if you think of anyone who might be interested in starting
the products with you, you can give me a call. My phone number here
is _______________.
·
Great,
thank you very much. I'll talk to you on (day & time). Have a nice
day!
If they ask about FREE
SAMPLES…
(Usual question they’ll ask: Could you just
send me the free samples?)
No,
I don’t send out just the samples because everything we offer does have
a 30-day money back guarantee. But what I will do for you- is send you
a free sample along with your 1st order. Which program are
you interested in getting started with the Fast, Faster or Fastest?
(If they are local and they aren’t purchasing anything at this time,
you can invite them over to pick up a free sample and then see “One
on One Presentation” Script.)
If they say they want to
think about it or call me back…
I’ve
been with this company now for _____________, and it’s been my experience
that when people say they’re going to think about it or call me back,
they never do. You’ve taken three crucial steps already. One, you acknowledged
the fact that you want to lose the weight, two you called my number,
& three you’ve stated that you’re serious. Now all you have to do
is decide what you’re worth. When I was first approached with this program
I didn’t think twice because deep in my heart I knew that I was worth
the money, even though I’d spent hundreds of dollars already, just trying
to lose weight with all of those other programs. But now I go through
each day feeling happy, and energetic, and full of life knowing that
I’ll never be overweight again, and that’s
because these products have changed
my life. And they will do the same for you, so I encourage you now
to take the last crucial step and get a program. I guarantee that this will be the last weight loss program you’ll ever
need. If the last three programs I described are completely out
of reach for your budget, then give me a basic idea of what you feel
you can spend today, and I will work out a program that will at least
get you started. You can even get started on our “Starter Program”,
which is only ________(Price of Green & Beige), and you will feel
and see immediate results within the first three days. These products
are guaranteed, and they work. If you don’t take this last step today,
you never will.
E-Mail Script
1
Hi,
__________
I'm so glad to hear that you're considering our
program to lose weight! These programs are so incredible, and
with the money back guarantee, we're hoping everyone will care enough
about themselves to try them.
I don't want to
keep you waiting, so I'm sending you this email overview of the program
to help you decide how you want to begin.
This program is called Thermojetics, is
Doctor-recommended, and guaranteed.
People have lost anywhere from 10 to 400 pounds on this program! I actually lost 15 pounds in my first 15 days, and now in the last
6 months I've lost a total of 60 pounds!
Instead of wearing a 2X, I'm wearing a size 14, and that's getting
a little baggy!! :) And the program works for everyone
who follows our simple instructions!
We have 3 starter programs that you can choose from, so that you can
decide how fast you want to lose those unwanted pounds and inches. It’s like do you want to walk, run
or fly?
WALK! Our Thermojetics program works on the metabolism. It increases your metabolism naturally, so
that you’re burning fat like crazy, and it also controls your appetite
while giving you lots of energy. That
one is $38.00, and is a 3 to 4 week supply.
RUN! Our second starter program is our Budget Program. This one works even better. With the Budget Program, you will still get
the Thermojetics that works on your metabolism, PLUS you get Formula
1 nutrition, which provides all the protein for your body so that the
weight you lose is body fat, instead of muscle weight, which is so important
for permanent weight loss. That
one is $68 to get started, and also comes with a 3 to 4 week supply.
FLY! Our third starter program is our QuickStart Program. This one works the best. (This is the program I started with) With the QuickStart Program, you’ll still get
the Thermojetics that works on your metabolism, plus you also get our
complete Cellular Nutrition program that will feed your body all the
nutrition that it needs on a daily basis.
You can use this to replace 2 meals per day, which will help
cut down on your grocery bill.
Then eat whatever you want for your third meal.
That one is $110 (about $2.00 per meal) to get started, and comes
with a 3-4 week supply.
So which one would you like to get started
with? You can call me toll free at YOUR_PHONE_NUMBER to place
your order, or if you have some questions.
Best of all, let me tell you about our “new customer” promotions! When you receive your program, it will come
with some materials to review, and also a short video that you can watch
which will tell you even more about the products.
Whatever you order within 48 hours of receiving that video is
10% off.
Second, we have a great customer
contact program. E-mail me or
call with your weights and measurements according to the schedule included
with your program, and you’ll earn $1.00 toward your next order for
each contact. Also, you’ll earn a $5-$10 credit for every friend you
refer that tries one of our programs, depending on the total of their
order.
PLUS, I just want you to
know that after the first month, NONE of my customers need to pay retail
for their products. On your
second order, you’ll be eligible to qualify for a 25% discount, and
on your third order, a 35% discount on all of your future purchases!!
So simply reply to
this email, or contact me toll free at 866-759-6889 to let me know whether
you’re ready to walk, run or fly, and we’ll get
you started right away!
To your success,
YOUR_SIGNATURE
E-Mail Script
2
Hello
Hans, please share this letter I designed with others because once I
sent it to ALL who never started on the weight loss, I immediately got
2 responses to call them and gave me exact time to call. I learned people
buy by benefits, what is in it for them, not by ingredients of products.
So, I pour the benefits on them and I send it “high priority” and TWICE
in a roll to everybody, so I make sure it won’t get lost or unnoticed
in other e-mails they receive.
Teresa.
**********************************************************************
What’s in
it for YOU? All YOU need!
Hello Friend,
You filled
out the following info to express your interest in losing weight, once
you saw our ad on the program to be personalized for your individual
needs:
Here will come what they
filled out because some told me they never had done it…………………………
Since then
I’ve been unsuccessful trying to reach you via both phone and email.
The reason
I am doing it again is…numbers. Numbers ARE FACTS, in this case, viable
facts. If over 21 years of this program working in 51 countries, over
35 million of people lost weight and KEPT IT OFF, there is no question:
IT WILL WORK FOR YOU.
Every
day not on it, delays your results.
By the way,
we only offer what we take ourselves, or we would not be doing it.
Another
words, every representative like myself, lost weight and kept it off,
so we are talking from heart about what turned around our lives.
If somebody
like Jim lost 410 lbs, it is a life changing testimony.
I
lost 6 inches of fat all around my body and 17 lbs took off with that.
Here
is, in essence, WHAT IS IN IT FOR YOU:
- No
hunger pangs like on “diets” because it is not a diet
- You
can still enjoy the foods you like and lose weight
- Your
energy will increase significantly, so you can enjoy every day better
and are able to accomplish more, even keep up with your children
- The
program teaches you in a very easy way better food choices, so you
can develop a healthy life style to pass it on your family
- Your
skin in critically overweight areas will remain firm and tight, so
there is no “baggy skin” after you have achieved your goal
- You
will be getting the nutrients we all need for OPTIMAL HEALTH, and
they will come to you in a complete balance, so there is no depravation
- This
weight loss will bring your health to the next, and next level
- You
will be on the program taken by overweight medical professionals who
with all their education couldn’t lose weight until they tried OUR
PROGRAM
- It
is put together by the top nutritionists-scientists in America who
are physicians in the first place, so all you need to know is: IT
IS DOCTOR RECOMMENDED
- You
will be saving money on your grocery bill since all extra cravings
for junk foods and sweets will painlessly disappear once the body
is in COMPLETE NUTRITIONAL BALANCE, so critical for good health
- Our
customers regain a vibrant healthy look and act more youthful regardless
of age
- Program
based on the concept “What humans need to lose weight in a safe healthy
manner”
- Needless
to say: 100% natural
- 30
day money back guarantee.
All we need
to do is to set a telephone appointment, so I can help you get started.
Please confirm
your phone number and the best time to reach you. The time you filled
out has not worked so far and I couldn’t reach you.
While
responding to this e-mail, please use a “reply” option, not a new message.
I am looking
forward to a LEANER THINNER YOU!
Teresa.
E-Mail
Script 3
Hans,
I
am the person who call yesterday. Our server had the problem.
I
enjoyed our talk and have changed my e-mail reply to leads.
I
am sending it to you if you would please tell me what you think. Feel
free to let other customers use it if they want.
Hi
(name of lead),
Congratulations! You have taken the 1st step in losing your weight for
the last time.
I
see by the info you submitted that you are serious about losing your
weight.
With
our programs you can easily reach your goal weight. They are 100%
Natural, 100% Dr. Recommended and 100% Guaranteed or your money back!!!!
Integrated
into our programs are solutions to the four common obstacles
dieters face when they try to lose weight : loss of good nutrition
as a
result of dieting; loss of energy; low metabolism resulting in slower
weight
loss; and finally cravings for snacks.
You
do not have to exercise
with our programs. But common sense tells you that exercise is good
for your body.
Our
prices are almost always equal to most discount chain stores. Our quality
control of products are 100% Better!! How long have their
products been sitting on a shelf in the store and in a warehouse
before they get to a store?
For
information and prices on our products or programs or any
questions you might have please call my toll
free
number or send an e-mail.
We
are the Worlds Largest and Most Successful Nutritional
& Weight Management
Company
We
have been in this Business for 24 years,
with
over 44 Million Customers
Thank
You
Sandy
